Buy online to get
FREE
kids cover
for families
Help
By Phone:
Please ring us on 0844 412 3110 . Lines are open:
- Mon to Fri 8.00am - 6.00pm
- Sat 9.00am - 5.00pm
- Sun 10.00am - 4.00pm
Calls are recorded and may be monitored for training purposes.
By E-Mail:
Please e-mail your question(s) and we will reply as soon as possible. Email: travelplandirect@tpsltd.com
By Post:
Travelplan Direct
1 Prince of Wales Rd
Norwich
Norfolk
NR1 1AW
FAQs
We have tried to anticipate, and answer, all of the questions we think you may have about our Travel Insurance policy. However, if you have a question that has not been covered in the Q&A, please contact us.
Q. Who provides the cover?
A. Our travel
insurance policies are arranged and administered
by UK Underwriting Limited and is underwritten on behalf of
AXA Insurance UK plc.
Q. Are there any policy exclusions and conditions?
A. Yes. A specimen policy document, containing full details of cover and any exclusions and conditions which apply is available to view and print in the Policy Documentation menu.
Q. Am I eligible to take out Travel Insurance?
A.
Yes, provided that You are permanently resident in the United Kingdom
and registered with a Medical Practitioner in the United Kingdom. Each
person is separately insured. In order to purchase any insurance
product you must be, and you represent and warrant that you are, at
least 18 years of age. You may buy an insurance policy on behalf of
someone under the age of 18 years of age.
Q. Is cover available for persons over the age of 64?
A. Yes, cover is available to applicants up to and including age 75 subject to terms and conditions. Please select the Comprehensive option on Your travel insurance page.
Q. Can I take out Travel Insurance if I have any existing medical conditions?
A. 1. Does anyone have any medical conditions that require ongoing medication?
2. Has anyone been treated or investigated for any medical conditions during the last twelve months?
If you answer "Yes" to any of the above questions you must call Travellers Protection Services screening service to find out if cover can be granted.
Telephone: 0844 412 2726
Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm.
Please note that the medical helpline cannot offer cover in the following circumstances:
(i) If anyone is travelling or acting against medical advice; or
(ii) If anyone had been diagnosed as suffering from stress, anxiety or depression; or
(iii) If anyone is on a waiting list for in-patient treatment, awaiting treatment or awaiting the results of medical investigations; or
(iv) If anyone will be more than 26 weeks pregnant by the time you return from your trip; or
(v) If anyone has been given a terminal prognosis
Should we require any additional premium and you accept our offer, this should be paid to Travellers Protection Services either by credit card or cheque within 14 days.
Q. Can children travel independently on Annual Multi-Trip policies?
A. Yes.
Q. Does the Annual Multi-Trip world wide policy cover winter sports?
A. We do offer an annual multi trip policy with winter sports. Please select the winter sports option when obtaining a quote.
Q. Is golf cover available?
A. Yes, upon payment of an additional premium.
Q. How do I make a claim?
A. Please see the menu option 'Making a claim'. When making a claim remember to have your policy number and details to hand.
Q. I've bought a policy and want to change my details.
A. Please contact our call centre on 0844 412 3110 to amend your policy.
Q. Can I cancel my travel insurance?
A.
You can cancel your travel insurance policy within 14 days of purchase
and get a full refund providing you have not travelled or have any
reason to make a claim.
Q. Who administers the claims?
A. Claims are administered by TPS (Insurance Admin Services) Limited, who can be contacted on 0844 412 2724.
Q. What if I need to make a complaint?
A.
In the event of a complaint arising there is structured complaints
procedure as explained in the policy document. If you prefer you can
phone our call centre on
0844 412 3110